Refund &
Credit Policy.

1. Digital Products & Instant Delivery

All products and services offered on Unfiltered (such as Chat Wrap credits) are digital services. Upon successful payment completion through our authorized payment gateway (Paystack), purchased analysis credits or single report access are immediately provisioned to your account or delivered directly to your checkout email. No physical goods are shipped.

2. Subscription-Free & Pay-Per-Use Model

Unfiltered operates strictly on a pay-per-use credit model:

• No Auto-Renewing Subscriptions: You are only charged when you explicitly purchase single analysis credits or credit bundles. There are no recurring monthly, annual, or hidden membership fees.
• No Lock-In Contracts: You are free to use your credits whenever you wish without any recurring commitments or cancellation fees.

3. Credit Policy & Refund Eligibility

We handle credit delivery and refund requests fairly and transparently:

• Permanent Non-Expiring Credits: Purchased analysis credits (single or credit bundles) never expire. They remain safely stored in your account balance until you choose to use them for a chat export analysis.
• Technical Processing Failures: If your payment is processed successfully by Paystack but a system error, server failure, or network failure prevents your credits from being added or fails to generate your Chat Wrap after reasonable retries, your credit is immediately restored or a free replacement credit is issued to your account.
• Duplicate Charges: If you are accidentally charged twice for a single transaction due to a network glitch during checkout, we will immediately process a full refund for the duplicate charge.

4. Non-Refundable Situations

Refunds cannot be issued under the following conditions:

• Unused Delivered Credits: Because purchased credits remain permanently in your account balance and never expire until used, completed credit purchases are non-refundable once successfully delivered to your account.
• Consumed Credits: Once an analysis credit has been redeemed and your Chat Wrap report has been generated, the digital service has been fully rendered and is non-refundable.
• User Export File Issues: If an uploaded chat export file is empty, corrupted, or incompatible, your credit is never lost; any processing issue will be resolved so you can re-upload and re-process your file directly on the platform yourself for free.
• Change of Mind After Purchase: Refunds cannot be granted simply due to a change of mind after credits have been successfully delivered to your account balance.

5. How to Request a Refund & Processing Timelines

Requesting a refund is simple and fast. Follow these steps:

1. Send an email to our support team at hello@unfilteredwrap.com
2. Include your checkout email address, Paystack transaction reference, or payment receipt.
3. Briefly describe the reason for your refund request.

Need Assistance?

Our customer support team is always here to help resolve payment issues or chat upload questions.